WhatsApp API use cases, from order updates to support
The most common WhatsApp API use cases are order and delivery updates, appointment reminders, abandoned cart recovery, lead qualification and routing support conversations to a shared inbox. Each one starts with a customer event in your system and ends with 1 clear message and an owner for the reply.
Start from the job, not the feature. Each use case below explains the trigger, the message, who owns the reply and which WASenderPlus features you need, whether you send from your own code or from the app. Cards without a link are planned and link here as their pages go live.
Use cases
Use cases
Abandoned cart recovery
Remind shoppers about carts they left, with a direct link back to checkout.
Appointment reminders
Confirm bookings and send reminders that cut no-shows.
Customer re-engagement
Win back past customers with relevant, consented follow-ups.
Lead qualification
Ask qualifying questions automatically, then hand hot leads to sales.
Post-purchase notifications
Order confirmation, dispatch and delivery updates after every purchase.